rabaji Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how rabaji ("we", "us", or "our") collects, uses, stores, shares, and protects personal information when you visit or use the rabaji website and associated services (collectively, the "Platform"). It applies to all users of the Platform, including registered account holders, visitors browsing the site without registering, and any person who contacts us through our support channels.

By using the rabaji Platform, you confirm that you have read this Policy and consent to the collection and use of your personal information as described herein. If you do not agree to this Policy, please discontinue your use of the Platform immediately.

This Policy forms part of the rabaji Terms and Conditions and should be read alongside them. We may update this Policy periodically to reflect changes in our practices, technology, or applicable legal requirements. Any material changes will be communicated to registered users. Continued use of the Platform after such changes constitutes acceptance of the updated Policy.

2. Information We Collect

rabaji collects personal information through several channels: directly from you when you register or use our services, automatically through your interaction with the Platform, and occasionally from third-party identity verification partners. The categories of information we collect include:

3. How We Use Your Information

rabaji processes your personal data for specific, legitimate purposes only. We do not process your data in any way that is incompatible with the purpose for which it was originally collected. Our primary purposes include:

• Account creation and management: To register your account, verify your identity, and maintain your player profile on the rabaji Platform.
• Service delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to credit winnings or bonuses to your account.
• Identity and age verification: To confirm that you meet the 21+ age requirement and to comply with our know-your-customer (KYC) obligations before processing withdrawals above certain thresholds.
• Platform security and fraud prevention: To detect and prevent fraudulent activity, account takeovers, multi-accounting, money laundering, and other prohibited conduct described in our Terms and Conditions.
• Customer support: To respond to your enquiries, process complaints, and resolve disputes submitted to [email protected].
• Responsible gaming compliance: To enforce deposit limits, self-exclusion requests, and cooling-off periods you have set, and to monitor for patterns that may indicate problem gambling behaviour.
• Promotions and personalisation: To notify you of relevant bonuses, seasonal promotions (such as BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh offers), and personalised game recommendations, where you have consented to receive such communications.
• Platform improvement: To analyse aggregate usage patterns, test new features, and improve the overall performance and user experience of the rabaji Platform.
• Legal and regulatory compliance: To retain transaction records and respond to lawful requests from relevant authorities where required.

4. Cookies & Tracking Technologies

rabaji uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the Platform efficiently, remember your preferences, and gather analytical data. Cookies are small text files placed on your device when you visit the Platform.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the rabaji Platform, including your ability to log in or complete transactions.

5. Sharing Your Personal Data

rabaji does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may, however, share your information with carefully selected partners in the following limited circumstances:

• Payment processors: Your financial transaction data is shared with the relevant payment service provider (e.g., bKash, Nagad, Rocket, Visa) solely to process the payment you have initiated. These providers are contractually bound to protect your data.
• Identity verification services: For KYC and age verification, we may share identity documents with a trusted third-party verification provider. These providers process data on our behalf under strict data processing agreements.
• Game content providers: To deliver casino games, certain gameplay session data (such as your player ID and bet values) is shared with our licensed game studios and content providers (e.g., Pragmatic Play, Evolution Gaming, Spribe, Ezugi). This data is used solely to operate the games.
• Legal and regulatory authorities: We may disclose your data when required by applicable law, court order, or lawful government request. We will notify you of such disclosures where permitted to do so.
• Business transfers: In the unlikely event of a merger, acquisition, or asset sale involving rabaji, your personal data may be transferred as part of that transaction. You will be notified in advance of any such transfer and of any change to this Privacy Policy that results from it.

All third parties with whom we share data are required to implement appropriate technical and organisational security measures and to use your data only for the purpose for which it was shared.

6. Data Retention

rabaji retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Active account data: Retained for the lifetime of your account plus a minimum of five (5) years after account closure, to comply with financial record-keeping requirements.
• Transaction records: Deposit, withdrawal, and gaming transaction logs are retained for a minimum of five (5) years from the date of the transaction.
• Identity verification documents: Retained for the duration of your account and for five (5) years after closure, or longer if required by applicable law.
• Support communications: Correspondence with our support team is retained for three (3) years from the date of the last communication in the relevant ticket thread.
• Analytics and device data: Aggregated and anonymised analytics data may be retained indefinitely as it can no longer be linked to any individual user.

When your data is no longer required, rabaji will securely delete or anonymise it in accordance with industry-standard data disposal procedures.

7. Data Security

Protecting your personal information is a core responsibility at rabaji. We implement a comprehensive set of technical, administrative, and physical security measures to safeguard your data against unauthorised access, alteration, disclosure, or destruction.

While rabaji takes all reasonable steps to protect your data, no internet transmission or electronic storage method is completely immune from risk. You are also responsible for keeping your account credentials secure. If you suspect your account has been compromised, contact us immediately at [email protected].

8. Your Rights Over Your Data

As a user of the rabaji Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request — [Your Username]". We will respond within 30 days Bangladesh Standard Time (BST, UTC+6).

• Right of access: You may request a copy of the personal data we hold about you, along with details of how it is being processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations. Note that transaction records required for financial compliance cannot be deleted on request.
• Right to restrict processing: In certain circumstances, you may ask us to limit how we process your data while a dispute or correction request is being resolved.
• Right to data portability: You may request that we provide your data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to withdraw consent: Where processing is based on your consent (for example, receiving promotional communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
• Right to object to marketing: You may opt out of receiving promotional emails or messages from rabaji at any time by contacting [email protected] or following the unsubscribe instructions in any marketing communication.

9. Children's Privacy — 21+ Only

The rabaji Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a person under the age of 21 has registered an account or provided us with personal information, we will immediately close the account, delete all associated data, and return any funds to the deposit source subject to verification.

If you believe a minor has registered on the rabaji Platform or provided us with personal information, please notify us immediately at [email protected].

10. Third-Party Links & Services

The rabaji Platform may reference or integrate with third-party services such as payment gateways (bKash, Nagad, Rocket), game content providers (Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, Ezugi), and analytics tools. These third parties operate under their own privacy policies, which rabaji does not control.

We encourage you to review the privacy policies of any third-party service you interact with through the Platform. rabaji is not responsible for the privacy practices, data handling, or content of third-party services.

11. Changes to This Privacy Policy

rabaji reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will post a notice on the Platform and, where appropriate, notify registered users by sending a message to their registered mobile number or email address. The date at the top of this page will be updated to reflect when the changes took effect.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your continued use of the rabaji Platform following the posting of changes constitutes your acceptance of those changes.

12. Contact & Privacy Enquiries

If you have any questions, concerns, or requests relating to this Privacy Policy or the way rabaji handles your personal data, please reach out to our support team. We are available 24 hours a day, 7 days a week, and aim to respond to all privacy-related enquiries within 48 hours BST.